Getting support
Open a support ticket
Get platform help from inside your signed-in account.
When to use a support ticket
Use a support ticket for technical issues with AppliedMode — sign-in problems, missing access after enrolment is confirmed, or errors inside the platform.
For academic questions (deadlines, grades, course content), contact your lecturer or institution first.
How to open a ticket
- Sign in to AppliedMode.
- Open Support from your dashboard menu.
- Choose Create support (or equivalent).
- Select Platform for general platform issues, or Course for a specific enrolled course.
- Add a clear title and description, then submit.
After you submit
You can reply to the ticket thread from your dashboard until the issue is resolved. You will receive updates when staff respond.